Refund Policy

This Refund Policy explains how refund requests are handled for Remoxus digital products, courses, apps, and services.

1. Digital Products and Courses

Because digital products and course access may be delivered immediately, refunds are generally considered only where required by applicable law or where a specific product page, offer, or written agreement states a different refund period or guarantee.

2. Services and Custom Projects

For custom development, automation, AI, support, or other services, refund terms are determined by the applicable proposal, quotation, invoice, milestone agreement, or service contract. Work that has already been completed or costs already incurred may not be refundable.

3. Duplicate or Incorrect Charges

If you believe you were charged twice or charged an incorrect amount, contact us promptly with the transaction details so we can investigate and correct the issue where appropriate.

4. How to Request a Refund

Send your request to info@remoxus.com. Include your name, purchase or invoice reference, the product or service involved, the date of purchase, and the reason for your request.

5. Review and Processing

We review refund requests based on the applicable offer terms, service agreement, delivery status, and applicable law. If approved, refunds are normally returned through the original payment method when technically possible.

6. Contact

For refund questions, contact info@remoxus.com or WhatsApp +62 838-9929-1738.

Important: This policy is a general website policy. If a specific product, course, or service has separate refund terms shown at checkout or in a signed agreement, those specific terms control for that transaction to the extent permitted by law.