Refund Policy
Paid features such as memberships or credit top-ups are generally final once successfully processed, unless otherwise required by applicable law.
When a refund may be considered
A refund may be considered for duplicate payments, clear platform-side technical failure, or other circumstances the operator reasonably decides to review.
What is usually not refundable
Refunds are generally not provided simply because a listing got fewer results, an event had lower turnout, a hero banner did not produce expected results, or a user changed their mind after the feature was already activated and used. Hero banner credits deducted after admin activation are generally not cash-refundable. If Groupvie/admin removes, deletes, preserves, or deactivates a hero banner/featured listing before the full active period has finished, credits for unused active days/periods may be returned as new featured credits. Credits for already-used active periods are not returned unless required by law or a clear platform-side technical error occurred.
How to request a review
Use the support/contact channel and include your account email, payment date, amount, provider, and transaction proof for review.